Insights is a plan dependent feature that grants you even more access to view your analytics for your agents and employees. Once access has been granted by our account management team, you will already have a default template for Dashboards, Wallboards, and Reporting

Table of Contents

Once Insights has been enabled for your account, log in with your credentials at reports.virtualpbx.com. You will be able to choose which item to work through on the left-hand side.

Dashboards

Default Dashboard Layout

All Calls - Single Stat Tile

Incoming Calls

Outgoing Calls

Multi-Stat List for Tracking Calls

Incoming, Outgoing, and Abandoned Call Percentages

Manual Text Tile

Unreturned Lost Calls

Average Ring Time In

Longest Ring Time

Average Talk Time

Unreturned Call Grid

Outgoing and Incoming Answered

Editing Tiles

Editing the Appearance of your Dashboard