To record and store your calls, you will need to set up an Amazon Web Storage bucket. Follow this guide to walk through each step needed to get your call recording turned on, and set up on your account.

Please note - Call Recording is a Plan Specific Feature. If you would like to speak to an Account Services manager about this feature, please email [email protected] or call (888) 825-0800 option 4.

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Pricing and Requirements

While VirtualPBX does not charge for storage on this service, note that Amazon S3 will charge for storage based on usage. Please review Amazon S3 pricing at https://aws.amazon.com/s3/pricing/. Your company must have an account in good standing with VirtualPBX and an active AWS account. If you don’t have an AWS account yet, you’ll be prompted to create one when you sign up for Amazon S3. To sign up for Amazon S3:

  1. Go to https://aws.amazon.com/s3 and click Sign Up.
  2. Follow the on-screen instructions.
  3. AWS will notify you by email when your account is active and available for you to use. Private external storage cannot be enabled until your account is active.
  4. Contact VirtualPBX Support to enable this feature.

Creating Your Bucket and Users

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Once signed on to your account, go to the menu on the top, and click Storage, then S3.

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  1. Click Create bucket, and give it a unique name. Keep the suggested choices for Bucket Type, Object Ownership, Block all Public Access, and Default Encryption.

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Under Advanced Settings, you can choose to prevent the content from being deleted or altered for a fixed amount of time or indefinitely.

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Once you’ve clicked ‘Create Bucket’ you will be able to view your new bucket.

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After you’ve created your initial bucket, you will need to create a user and group before linking your bucket in VirtualPBX.

Creating a User and Group