This guide provides an overview of Contact Center Phone App. It covers supported platforms, core features like softphone and presence, and advanced tools such as call control, screen pop, and dispositions.

Table Of Contents

Overview

Contact Center Phone App is the phone app solution for the Contact Center platform, enabling users to make and receive phone calls across devices—whether using a desktop phone or a softphone. It integrates seamlessly with your desktop environment to support efficient call handling, contact visibility, and real-time presence status.

The Phone Apps supports telephony, agent controls, directory features, and more—wherever your users are.

🌐 Phone App Versions

🔧 Core Features

➕ Additional Features