🔵 Live Call Management

📺 Wallboards

Display performance on large screens or TV dashboards.

📊 Dashboards

Monitor real-time activity and agent performance using visual dashboards.

Tile Types

Single Stat
Multi-Stat
Circular Gauge
Stats by Time Chart
Queue Grid
Agent Grid
User Grid
Unreturned Call Grid
Ticker (wallboard only)
Video (wallboard only)
Cycle, Image

Visual Wallboard Features

Optimized for Amazon Fire TV or browser view. Supports video, ticker, and performance tiles.

Tile Alarms

Set triggers for real-time alerts: flash tile, change color, play sound, or show notification.

Filters

Use filters to tailor dashboard tiles to specific call types, queues, agents, or performance conditions. Filters can be selected per tile to focus on:

Specific call tags (e.g., Enrollment, Callback)
Time of day or date range
Queues or user groups
Caller ID patterns or call direction

☎️ Phones

📞 Phones & Keymaps

Provision and program SIP desk phones.

Auto-Provisioning

Plug-and-play setup for supported devices.

Keymap Functions

ACD Login / ACD State
BLF, BLF Override
Call Tags, Caller ID Control
Transfer, Hold, Pickup
Speed Dial, Intercom, Open Door
Do Not Disturb, Hot Desk, Prefix
Video Monitoring, URL, XML

🎧 Webphone (Browser-Based)

Run inside a browser—no install required.

Webphone Features

Call History
Voicemail Access
Contact Directory
ACD Controls
Dispositions (Call Tags)
Personal Dashboard
Call Waiting
Playback Recordings

💻 Desktop Softphone

Full-featured downloadable app for Windows and Mac.

Desktop Softphone Features

Mute, Hold, Transfer (Blind/Consult)
Add Call (3-Way Conference)
Call History
ACD State Control
Voicemail and Recording Playback

🧩 Call Center App

Manage queue structures, agent membership, and caller experiences.

Queue Settings

Drop-Out Options

Enable redirect or callback when the wait time is too long.

Caller Announcements

Play estimated wait times, queue positions, or custom greetings.

Members Tab

Add Members to the Call Center

Assign users as agents or managers within the queue.

Assign or Manage Skill Profiles

🛠 Voice Apps > Callflows

Design intelligent and flexible call routing using over 23 available Callflow Actions.