Apply short labels to categorize call outcomes for follow-up, tracking, and reporting.

In the Disposition section, you see:

What Are Dispositions?

Dispositions are short, predefined labels—like Resolved, Voicemail, or Follow-Up Needed—that describe what happened during a call. They help your team stay organized and ensure that every call is accounted for in reports and follow-ups.

You can assign a disposition while on the call or after it ends.

In-Call Dispositions

While on a call

• When applicable, a list of disposition options will automatically appear on your screen during the call.
• Simply select the option that best describes the result of the call before it ends.

Post-Call Dispositions

Pending Dispositions

Follow these steps to assign a disposition to a call:

1. Click on the Pending section to view calls that need a disposition.
2. Select a call from the list.
3. Choose the appropriate disposition result from the available options.

Once a call is dispositioned, it will automatically move to the Dispositioned list.

Dispositioned Calls

Follow these steps to update or correct a disposition:

1. Click on the Dispositioned section to view calls that have already been dispositioned.
2. Select the call you want to update.
3. Choose a new disposition from the available options to correct the previous selection.