Learn how Dynamic Caller ID updates your outgoing number automatically based on area code, feature codes, or custom rules.

Table of contents

🛠️ How Dynamic CallerID Works

If enabled, your outgoing number can update automatically based on how or where you're calling—ideal for local presence or department-specific calls.

• The number shown to the person you're calling may automatically change based on:
  • The area code you're dialing
  • A feature code you enter before the number
  • Or a custom rule your admin has configured

❗ Important: This feature only changes the phone number, not the Caller ID Name (CNAM), which is controlled by the recipient’s phone carrier.

Use Feature Codes to Select Your Outgoing Number

In the sections below, you'll learn how to apply a feature code when dialing from the Dial Pad or the Search Bar. These codes allow you to control which outbound number is displayed based on your admin’s configured rules.

Using the Dial Pad

Open the Dial Pad.

1. Dial the Feature Code (provided by the system admin).
2. Enter the Phone Number you want to call.
3. Press the Call Button.

Example: *123 555 555 1234

Using the Search Bar

Navigate to the Search Bar.

1. Dial the Feature Code (provided by the system admin).
2. Enter the Phone Number you want to call.
3. Press the Call Button.

Example: *123 555 555 1234

If you're not sure how your outgoing number is being selected, or if you want to change it, check with your admin for more details.