AirDial – Frequently Asked Questions

• How many lines can each AirDial box handle?

  Each AirDial unit supports up to 4 lines.

  • Which end devices will work with AirDial?

  Elevator phones, security and fire panels, fax, Building Entry Phones and emergency backup phones.

• How does failover work between wired WAN and wireless LTE?

  AirDial uses an active-active failover process. As long as either the wired WAN or wireless LTE connection is operational, service will continue seamlessly without disruption.

• Can I transfer my existing numbers to AirDial?

  Yes. We can assist with transferring your existing numbers. To begin, you'll need to provide documentation showing ownership of the numbers. The process typically takes up to 10 business days and involves minimal downtime.

• How do I set up AirDial?

  AirDial can be set up in one of two ways:

  • Professional On-Site Installation: A technician will visit your location and complete the setup.
  • Remote Setup: Our Product Specialist will guide you through the process remotely.

• Does AirDial work with modems?

  Yes. AirDial can connect to modems to offer additional redundancy. This can be set up either:

  • Remotely with a Product Specialist (no additional cost), or
  • On-site with a scheduled technician during the order process.

• How does AirDial keep communications secure over the Internet?

  AirDial uses private, direct, and proactively managed MFVN-compliant network paths to ensure secure and reliable communication.

  Here's how it works:

  • Traffic is routed through a direct Ethernet connection to AirDial's MFVN network in shared data centers.
  • From there, it passes via a hardwired link to an MFVN-compliant gateway provider.
  • Finally, the traffic connects to the Public Switched Telephone Network (PSTN).
  • To learn more about the technical specifications please visit this link