In order to protect consumers from spam, the Business SMS industry now requires registration for all businesses, regardless of intent of use-case. Here, we’ll walk you through the necessary items to complete the registration by the upstream vetting carriers to get you successfully enabled to use texting with your customer/client base, or even in-house if that’s your use-case. Schedule a meeting with our VirtualText product specialists for assistance completing this item!

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Overview

CTIA guidelines now require that all persons using business communications systems that are based in the USA to register their business and their use case for sending text messages. This is required for outbound texting, and if you are looking for an inbound-only solution, please feel free to contact our customer experience team to review your options.

This registration is not exclusive to marketing campaigns. ****This ****ensures that your messages are delivered to the intended recipients and increases trust and engagement with your company. Our VirtualText product specialists are available to help you complete this form. Schedule a meeting with us here!

There is a one-time fee to register, and will depend on your plan. Reach out to us if you want to confirm your pricing!

What You’ll Need

To complete this process, you’ll eventually need the following items. Keep in mind that you do not NEED to have everything on this form fully completed to submit it. You may submit what you have, and our product specialists will work with you to finalize any items before they are forwarded to the carriers for vetting. You’ll at some point, if you don’t already have, need the following:

• A copy of your SS4 letter is highly recommended. Some of the information required in the form will need a direct reference, and the SS4 letter is a great way to cover the business documentation upload requirement. Other support documentation for proof of business is possible, but there are mixed results when using other documents.
• Your EIN if you are not a Sole Proprietor
  • Speaking of sole proprietors, the SMS industry identifies a sole proprietor as a solo individual only. If you hire contractors or have anyone else working with you in any capacity, your vetting is likely to be declined.
• If you are not a sole proprietor, you will need a working website with a privacy policy. If you have not prepared a privacy policy, you may put a placeholder in the respective field, but that item will need to be completed before we can officially submit the form to the carriers. See here to review the requirements needed of a privacy policy as it comes to SMS
• A documented method in which your customers/clients opt in to receiving texts from you before you text them for the first time. You may complete this form with a placeholder for the respective field, but closing that loop will need to be completed before we can officially submit the form to the carriers. Jump here to review approved methods of this opt-in, or what the industry identifies as “Call To Action”.