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Below you will find a comprehensive guide on creating Ring Groups. These can be utilized to have multiple users/agents receive the same call.

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Table of Contents

Creating a Ring Group

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  1. To create a ring group, start by selecting Ring Groups in the Dashboard.
  2. Click the Add Group button.

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  1. Fill in the Group Name and give the group an extension number. Note: The extension number of a Ring Group cannot match the extension number for other items on your system, such as a user or a voicemail box.
  2. Drag and drop the Users from the “Available Users” column to the “Selected Users” column that you want to be a part of the Ring Group
  3. Click on Create Group when you’re finished.

Ring Group Ring Duration

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  1. Click on the name of the group you just created.
  2. You will see an option for Group Call Attempts. This is the number of times a caller will ring to the members of the group before the Next Action feature will take effect. You may have the group call attempt up to 9 times.
  3. Click “Save Changes” after you are finished to save the configuration.

Ring Group Distribution Options

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  1. Under Groups, click on the box with the number of members under the “Members” column to open up the ring duration distribution options for your users.
  2. Here you have the option of automatically distributing ring durations; this will automatically adjust the sliders so to distribute ring duration equally, but not simultaneously, across the full 120 seconds.
  3. The sliders are the manual distribution option for the agents - You may adjust these as you like, and can have multiple users with a tiered ring distribution in order to have them ring simultaneously in the group.
  4. Click “Save Changes” once you are happy with the time and order that the calls are supposed to ring your agents.