Manage availability, status messages, and phone logout from your user profile to control call routing and visibility.

Table of contents

Call Behavior Based on Status

Understanding how your availability and login status affects call routing:

• If you log out of the phone, you will not receive any calls, including direct or queue calls.
• If you are logged in but your status is set to Away, you will not receive direct calls to your phone number or extension.
• However, if you are still marked as Ready in a queue, you will continue to receive queue calls even if your presence is set to Away.

User Profile Presence

Manage Your Status, Availability, and Device Access

Use your profile to control how you appear to others and when you receive calls. Update your status message, manage logout settings, and review device access to stay visible when you need to—and offline when you don’t.

Set Presence Status and Custom Message

1. View Profile Details

   Review your name, extension, and login email.

2. Update Status Message

   Customize your visible message (like “Working Remote” or “In a Meeting”).

3. Control Phone Logout

   Log out of devices or apps remotely to stop receiving calls.

4. Check Device Access

   See which phones, apps, or browsers are connected to your profile.

1. Access User Profile Menu

• Click on your profile icon or name in the top-right corner of the application to open the menu.

2. Update Your Availability

You can manage how others see your availability by selecting a presence status and optionally adding a custom message.

Set Presence Status and Custom Message

From the dropdown menu, choose the status that best reflects your current availability:

• Available – You are ready to take calls.
• Away – Temporarily unavailable.
• In a Meeting – Marked as unavailable; calls will not be routed.
• Lunch – Temporarily unavailable with Do Not Disturb enabled.
• On the Road – Available while traveling.
• Out of the Office – Marked as unavailable; calls will not be routed.
• Working Remotely – Available for calls while working from a remote location.