The Voicemail section allows you to listen to, manage, and organize your messages directly within the Desktop Softphone.

Table of contents

Access Your Personal Voicemail Box

Navigate to the Voicemail tab in the left-hand menu of the app.

Launch Voicemail Access

• Click the Voicemail icon from the menu on the left-hand side of the softphone.
• A system prompt will appear: “Do you want to dial into your mailbox?”
• Click Yes to proceed.

Enter Your Password

Once you click Yes, the system will launch the on-screen dialpad and initiate the voicemail connection.

You’ll hear the prompt:

“Please enter your password, and then press pound.”

Using the dialpad:

• Enter your voicemail PIN
• Press the # key to continue
  • Listen to new messages
  • Review saved messages
  • Press 5 to access voicemail settings

Tip: If you don’t know your PIN, contact your system administrator for assistance.

Access Another Voicemail Box

If you need to check a voicemail box that is not assigned to your user or device—such as a shared department line or team voicemail box—you can do so using the on-screen dialpad.

To begin:

• Click the Call button to open the dialpad
• Dial 97 and press Enter

When prompted:

1. Enter the voicemail box number
2. Enter the PIN
3. Press the # key to continue

🔐 A PIN is required when accessing any voicemail box that is not tied to your user.

Your system administrator will provide this information if you are authorized to use the mailbox.

Once logged in, you can listen to new messages, review saved voicemails, or manage the mailbox as needed.