---
notionId: "local-use-an-ai-agent"
product: "ai"
cluster: "agents"
intent: "ai.use-an-ai-agent"
docSlug: "use-an-ai-agent"
task: "Use an AI agent with VirtualPBX"
title: "Use an AI agent with VirtualPBX | VirtualPBX"
meta_description: "An AI agent for a VirtualPBX account loads one skill. Support work uses https://docs.virtualpbx.com/skills/virtualpbx/SKILL.md. API work uses"
answer: "An AI agent for a VirtualPBX account loads one skill. Support work uses https://docs.virtualpbx.com/skills/virtualpbx/SKILL.md. API work uses https://docs.virtualpbx.com/skills/virtualpbx-developer/SKILL.md. Each file is the procedure for that customer. This guide tells a person which file to give the agent. A support agent fetches one task guide and coaches the person through Dash, the billing portal, or VirtualText. A developer agent follows the Dash API guides instead of those screens."
audience: "user"
updated: "2026-09-29"
legacy: ["agents"]
headings: [{"depth":2,"text":"Give the skill to an agent","id":"give-the-skill-to-an-agent"},{"depth":2,"text":"What the agent does next","id":"what-the-agent-does-next"}]
lint: []
---

## Give the skill to an agent

Support customers, who use the phones, texting, and billing, paste this file:

[https://docs.virtualpbx.com/skills/virtualpbx/SKILL.md](https://docs.virtualpbx.com/skills/virtualpbx/SKILL.md)

Developers, who call the Dash API, paste this file:

[https://docs.virtualpbx.com/skills/virtualpbx-developer/SKILL.md](https://docs.virtualpbx.com/skills/virtualpbx-developer/SKILL.md)

Hosts that read the Agent Skills layout, including Claude, Codex, and Cursor, can load the `virtualpbx` folder or the `virtualpbx-developer` folder. Each folder contains `SKILL.md` and `references/tasks.md`.

## What the agent does next

The skill is the procedure. The agent matches the request to one row in that skill's task index, fetches that guide, and follows it. A support agent coaches the person through Dash, the billing portal, or VirtualText. A developer agent follows the API guide.

Before a cancellation, a port, a payment or address change, an ownership or primary-contact change, SMS registration, or a device return, the support agent states the consequence and waits for an explicit yes.

The same guides are listed in [llms.txt](/llms.txt).