Advanced reporting lets you expand your ability to research your calls, call traffic, agent distribution, and much more. If your service plan supports it, you can explore all kinds of options to see how your phone system is helping you grow your business, and even find areas in which you may consider improving to make your business better!

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Agent Reports

Queue Reports

Agent Away Reason Summary

Agents Status Detail

Agent Status Summary

Agent Summary

Calls Completed By Agent

Call List (Queue Calls)

Calls by Queue

Queue Calls by Day

Queue Calls by Day & Time

Queue Calls by Time

Queue Performance

Performance Reports

Abandoned Calls by Days

Abandoned Calls by Day & Time

Abandoned Calls by Time

Service Level by Day

Service Level by Time

User and Device Reports

Calls by Device

Calls by User

Calls by User Group

Calls Completed by User

Time-Based Reports

Calls by Day

Calls by Day & Time

Calls by Day of Week

Calls by the Day of the Week & Time

Calls by Duration

Calls by Hold Time

Calls by Month

Calls by Ring Time

Calls by Talk Time

Calls by Time

Calls by Week

Trunk Usage

Caller ID and DID Reports

Calls by Area Code

Calls by Country

Calls by DID

Calls by Location

Calls by Number

Calls by Number Type

Calls by Service Number

Calls by State - Province

Calls by Caller ID Name

Calls by Caller ID Number

Top Dialed numbers

Top Received Numbers

Call List reports

Call List (Abandoned Calls)

Call List (Internal)

Call List (Non-Segmented)

Call List (Recorded Calls)

Call List (Segmented)

Call List (Trunk to Trunk)

Call List (Unreturned Abandoned Calls - no filter)

Call List (Unreturned Abandoned Calls)

Route Path Reports

Incoming Calls by Route Path Name

Incoming Calls by Route Path Number

Call Tag Reports

Call Tag Summary

Overall Filter

Overall Filter - This is a filter that can be used to set and shared with all other reports. However, that overall filter may not work with some of the reports that are set up. It is best to use the filter in the actual report itself.

Schedules

With reports, you can have one or more of your reports emailed to you at a specific time on a daily, weekly, or monthly basis. Single or multiple reports can be added to the email delivery. Also, multiple emails can be added to a single report setup. This makes it easy for a specific department get a specific set of reports and another department can receive a completely different set of reports.

To add a report you will first name the report. You are given the option to describe the report or add any notes about it you like. Next, you will see a dropdown of all your current reports.

Select the report(s) and the format in which you would like to receive them.

Next, it will ask you to select or enter in the desired email address(s)

After adding the email address(s) you can create the report.

This is what the report will look like once created. You have the option to delete the report, edit the report and run the report. Running the report will email the report as soon as it was finished compiling the information.

The emailed report will look something like this in your inbox.