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Call Logs allow you to view all calls to and from your business number and users. Utilize to track metrics, as well as troubleshoot your calls on the spot.

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Table of Contents

Call Logs Page

You can access these call logs by logging in to your VirtualPBX account and clicking Call Logs.

Please note: 50 initial records will populate. Scrolling to the bottom, or clicking the button at the bottom will populate 50 more each time until all have fully populated.

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  1. Start by clicking on Call Logs on the left
  2. Choose either Today, This Week, This Month or Custom. You will see the call logs for the chosen time frame
  3. You have the option of downloading the call logs, which downloads the information as a .CSV file
    1. If you choose custom you will need to click the Filter button before downloading
  4. You can click on a call to expand the call to see which devices the call routed to, if any.
    1. The green arrow pointing right indicates an inbound call to the system
    2. The yellow arrow pointing left indicates an outbound call from the system
    3. You can click on the fire extinguisher icon to create an email to our support team with the technical details, Please be sure to include the context of what happened in the email

Call Log Definitions

When downloading the call logs you will get 25 columns and each row is a call. The 25 columns are:

ID: This contains the month and year, followed by the call_id

Call_id: The specific identification number for a specific call.

Caller_id_number: The phone number of the inbound caller.

Caller_id_name: The CallerID Name (CNAM) associated with the number.

Callee_id_number: The phone number the inbound caller dialed, ie one of your VirtualPBX phone numbers.

Callee_id_name: The CallerID Name associated with the callee phone number.

Duration_second: The length of the call measured in seconds.

Billing_seconds: Amount of time that a call will be billed.

Timestamp: Refer to column labeled DateTime