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If you are unable to Auto-Provision your Voice-Over IP device, please follow the directions below for each device.

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Table of Contents

Deskphone Provisioning

Yealink Deskphone

Depending on your Yealink model and firmware version, your Yealink interface may look different than the screenshots included below. The steps, however, are the same.

1. Click on Users on the left
2. Click on the Devices box for the user
3. On ‘New Devices’, click on Softphone

1. Give your device name & record the SIP Username/Password for future use
2. Click Create Device.

Provisioning your Yealink

1. Get the IP Address:

   • On Handset click “Ok” in middle of direction pad > Status > System Status. Enter this in to where you need to place your URL in your browser.
   • Username: admin
   • Password: admin

   

   • Once logged in go to Account > Basic and make sure the following are set correct
   1. You may notice that Account 1 is selected at the top. If you would like multiple lines on a supported desktop softphone, you must have a third party softphone item for each line, and program each individually for Account 1, Account 2, etc.
   2. Line Active: Enabled
   3. Label: Extension Number
   4. Display Name: Extension Number
   5. Register Name: SIP Username
   6. Username: SIP Username
   7. Password: SIP Password
   8. Enable Outbound Proxy Server: Enabled
   9. Outbound Proxy Server: proxy-west.virtualpbx.net / Outbound Proxy Server Port: 0
   10. SIP Server: realm name / SIP Server Port: 0
   11. Click “Confirm” to save

Then click on Account > Codecs

1. Drag the PCMU codec from the left column to the right column
2. Confirm changes