---
notionId: "3e5f0d27c798807f9b54c1e4da3ff356"
product: "virtualtext"
cluster: "messaging"
intent: "virtualtext.set-up-text-forwarding"
docSlug: "set-up-text-forwarding"
task: "Set up VirtualText text forwarding"
title: "Set up VirtualText text forwarding | VirtualPBX"
meta_description: "Text Forward is a feature that enables a number, or numbers, on your account to forward to an email or webhook when that number receives a text message. This"
answer: "Text Forward is a feature that enables a number, or numbers, on your account to forward to an email or webhook when that number receives a text message. This can not be applied to numbers that are already using VirtualText at this time."
audience: "admin"
updated: "2026-09-29"
legacy: []
headings: [{"depth":2,"text":"Setup","id":"setup"}]
lint: ["meta-answer"]
---

<aside class="note"><p>VirtualText Forward is a limited feature that temporarily supports inbound-only texting which sends inbound text to an email address of your choice.. If you would like to review the process required for returning outbound texts, please refer to the Local and Toll-Free Phone Number SMS Registration </p></aside>

## Setup

If this option is not available within your dashboard, you may be on a plan that does not include Add-Ons. Please [reach out to our Customer Service Team](https://calendly.com/d/dtnk-wfj-j7b/virtualtext-onboarding) to discuss upgrading your plan and turning this feature on.

Once the feature is turned on, hover over the black bar on the three line menu to choose ‘Messaging’ 

<img src="/assets/set-up-text-forwarding/image.png" width="829" height="650" alt="Setup" loading="lazy" decoding="async">

The Messaging page is where you’ll be able to view VirtualText, Text Numbers, and VirtualText Forward. 

<img src="/assets/set-up-text-forwarding/2-image.png" width="883" height="277" alt="Setup" loading="lazy" decoding="async">

<ol>
<li><p>Choose VirtualText Forward</p>
</li>
<li><p>Add Number</p>
<img src="/assets/set-up-text-forwarding/3-image.png" width="779" height="744" alt="Setup" loading="lazy" decoding="async"></li>
<li><p>Choose which number you would like to receive forwarded texts from. All numbers beside VirtualText numbers will be available. </p>
</li>
<li><p>Enter the email address that should receive those messages or paste in the webhook url. Once this is completed, just click on Create Text Forward.</p>
</li>
<li><p>Next, test your message delivery by clicking send a test message. Your message will display what number is the message sent from, what number is sent to, and the message content.</p>
</li>
</ol>

Please note MMS is sent as an attachment on emails and is not available in your webhook’s payload.