Below you will find a comprehensive guide on setting up your Incoming Call Handling - the routing your customers or clients will go through when calling your main number.

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Table of Contents

Main Number Features

Upon account creation you will either have a default number or chosen number as your Main Number. To port in your main number from a separate carrier, please refer to our guide here

You can add new numbers on your Main Number page. You can have multiple main numbers on your account, all of which will go through the routing you set up through your Incoming Call Handling.

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Click on the phone numbers tab for your user, from here you can buy a number, or add a spare number you already have.

Buying a Number

Add from Spare Numbers

Main Number Settings

Office Hours Strategy Setup

Through your main number routing you can decide if you would like your routing to be the same 24/7, or if you would like to set up specific office hours. Setting specific office hours will allow you to have a separate routing for after hours, as to not receive calls at all hours of the day.

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  1. Choose ‘Custom Office Hours’ to switch from the default ‘24 Hours Open Office’
  2. Choose which days you will be open
  3. Choose your specific hours
  4. Check if you are closed for lunch Note - if you choose this option, you will need to set up lunch hour routing as well.