Explore key features of the Connect Web Phone, including call management, voicemail, presence updates, and call history.

**System Requirements

Supported Platforms (Web Phone) Windows & MacOS**: Edge v122+, Chrome v125+, Firefox v121+, Safari v17+ (Sonoma or higher), PWA supported.

Table Of Contents

Web Phone Access & Login

This section will cover how to access and log in to the Web Phone using your user credentials.

Web Phone: Go to phone.contactportal.app.
Use the credentials created during your user account activation to log in.

Username: [enter your email]

Password: [enter password]

Note: If you haven’t set up your user password yet, please complete this step before proceeding.

Initial Audio Setup

If you're not automatically prompted to configure audio settings at startup, click the gear icon in the lower-left corner of the screen to open Settings, then select Softphone.

To configure your audio settings, follow these steps:

Select Ringing Device: Choose the device for incoming call alerts.
Show Emergency Calling Notice:
- Clicking this option will display the Emergency Calling Notice.
- After reviewing, users must click Accept to proceed
Select Speaker: Set the device for call audio output.
Select Microphone: Choose the microphone for voice input.
Call Waiting: This feature is not enabled by default because it is not recommended while in a queue. However, users can enable this feature from their phone if necessary.

Navigating Your Web Phone

Complete Web Phone Menu Breakdown

Web Phone Menu

Use the left-hand menu to access the main features of your Web Phone. Each section is designed to help you manage calls, monitor performance, and stay organized throughout your day.

Menu Items:

**Calls:** View live calls, access your dialpad, redial past calls, and manage your call activity in real time.
**Contacts:** Browse your internal and synced contact directories, view presence status, and initiate calls.
Dispositions (New Feature): Categorize calls with tags (wrap-up codes) during or after a call to improve reporting and workflow tracking.
**Personal Dashboard:** Monitor your real-time call activity, queue stats, and missed calls with visual tiles and data grids.
**Voicemail:** Listen to, manage, and delete voicemail messages directly from your Web Phone interface.
**Settings:** Customize audio devices, emergency settings, call behavior, and screen pop preferences.
Help: Access guides, tips, and system support resources without leaving your Web Phone.

Header Tools

The top bar includes the search bar, ACD controller, and presence selector—allowing you to quickly find contacts, manage call center status, and update your availability

Search & Quick Dial

This is the fastest way to place a call without navigating to the full Contacts or Calls sections.

The search bar is located at the top of the Web Phone and allows you to:

Search internal contacts by name or extension
Enter a phone number directly
Click the Call icon or press Enter to initiate the call