Below you will find a comprehensive guide on setting up your Incoming Call Handling - the routing your customers or clients will go through when calling your main number.

</aside>

https://www.loom.com/share/64875e95ee704cb6be43aad29dbd77d5

Table of Contents

Main Number Features

<aside> 💡

Upon account creation you will either have a default number or chosen number as your Main Number. To port in your main number from a separate carrier, please refer to our guide here

Most items within this menu are only visible if you have a main number assigned.

You can add new numbers on your Main Number page. You can have multiple main numbers on your account, all of which will go through the same routing you set up through your Incoming Call Handling (More on that later). If you need different routing for other phone numbers on your account, you can add numbers to Users, Groups, or Auto Attendants

</aside>

Main Company Numbers.png

To access your Main Number routing, click “Main Numbers” on the left side of your Dashboard as an administrator.
Click on “Main Company Numbers” after to show further options on this screen.

Check the settings available to our phone numbers in our Number Settings Guide!

Office Hours Strategy Setup

Through your main number routing, you can decide if you would like your routing to be the same 24/7, or if you would like to set up specific office hours.

<aside> 💡

If you need to change your time zone, click your name in the upper-right > Account on the left > Timezone & Language.

PST: America/Los Angeles MST: America/Denver CST: America/Chicago EST: America/New York

</aside>

Office Hours Strategy.png

Click on Main Number
Click on Office Hours Strategy
24 hours open office should be selected if you want your calls to all route the exact same way, regardless of the time of day
Custom Office Hours should be selected if you want to route your calls different during after hours and/or lunch hours.