Advanced

Use queues, recordings, insights, Zapier, and advanced reports.

Set up a call queue Call Center is an add-on feature priced depending on your plan type. Contact us to review options if you’re…
Store call recordings To record and store your calls, you will need to set up an Amazon Web Storage bucket. Follow this guide to…
Read call insights Insights is a feature that grants you even more access to view your analytics for your agents and employees.…
Connect Zapier If you don’t already have a Zapier account, you can create one for free at the Zapier Sign Up page.
Run advanced reports Summary of the time an agent has spent on the various away states. Currently the report will show manual_away…