Welcome to the Business Phone support center. We’re here to help you get the most out of your system. If you need help beyond what’s covered here, you can chat, text, or call human support anytime.
Business Phone Support Hours: 24 hours/day, 365 days/year
Check out our Status Page for real-time updates on operations!
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Toll-Free: 1 (888) 825-0800, Opt 2
International: 1 (408) 414-7646, Opt 2
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Completely new to the system? Check out our Onboarding Journey Guide linked below to start your account’s set up!
| Feature Name | Definition | Plan Specific Feature? |
|---|---|---|
| Amazon Storage Integration | VirtualPBX allows for integration with Amazon Web Services to store your Call Recordings, Voicemails, and Faxes | Yes |
| Auto Attendants | A Virtual Receptionist with the ability to create call routing and a full customer journey | No |
| Auto Provisioning | A streamlined way to connect your Voice-Over IP (VoIP) device in the system without manual provisioning | No |
| Auto Route | Automatically enables dynamic call routing based on Caller ID | Yes |
| Blacklist | Blocks particular phone numbers from contacting your full phone system | No |
| Call Forwarding | Forwards calls in your system to either devices or users in or out of the system | No |
| Caller ID Name | A text based name that appears on the answering device when you make outbound calls | No |
| Call Logs | A breakdown of all of your calls within specific time periods | No |
| Call Tagging with Reports | Labels assigned to phone calls to categorize and track key details about the interaction, and reports showing these tags | Yes |
| Caller ID | A set phone number from your system that will show to a device when making an outbound call | No |
| Call Recording | The ability to record all or some of your calls - see Amazon Storage Integration definition for where these are stored | Yes |
| Conferencing | A manageable group call overseen by the agent with the conference bridge | No |
| Directory | A smart directory which allows users in the system to be listed, which can be accessed and caller facing through your incoming call handling | No |
| Dynamic Caller ID | Displays different phone numbers based on specific rules, ensuring calls appear from the appropriate department or location | Yes |
| Follow Me | A call distribution feature which allows you to distribute to separate devices on the user level | No |
| Hot-Desking | Allows a user to use any phone on the account by entering their ID and password | Yes |
| Insights | Allows for customizable tracking and a ground level view of your users and call history, including default and customizable dashboards, wallboards, and reports | Yes |
| Integrations | Integrate other CRMs such as Teams and Slack with VirtualPBX to receive anything from updates to call data | Yes |
| Faxing | Internet faxing with the option for a phone number or simple extension as your end point | No |
| Music on Hold | Upload your own music or audio for callers to listen to while on hold | No |
| Prepends | A designated work or number before the caller’s number on your device to easily identify which option was chosen | No |
| Select Route | Enables dynamic call routing based on caller dialer digits | Yes |
| Softphone | VirtualPBX’s Voice-Over IP (VoIP) app which allows for usage of any feature available on a desktop phone. | Yes |
| Text Forward | Allows texts coming to your business number to route to either a webhook or email address to assure you never miss a message | Yes |
| Verified Caller ID | A way for numbers outside of VirtualPBX’s system to be your designated Caller ID for specific users | No |
| Virtual Extensions | An extension in your system that routes directly to a linked device, without the need to create a user | Yes |
| Voicemail Transcriptions | Transcribes all voicemails left to your specific voicemail box | Yes |
| Web Phone | VirtualPBX’s browser-based Voice-Over IP (VoIP) device. Allows you to utilize all features through a browser tab | No |
| Web Hooks | URLs designed to send outbound web requests containing data for call events in real time | Yes |