Table of contents

START HERE: ACTIVATE YOUR USER ACCOUNT

Start here for a guided setup of your account, including password creation, sign-in, and getting started with your phone.


New User

User Activation

Contact Center Phone Features

Returning User

Forgot Your Password?

Voicemail User Setup

SETTING UP YOUR PHONE APP


Web Phone Guides

Web Phone

Call Transfer Guide

Dispositions

Desktop Softphone

Desktop Softphone Installation and Audio Setup Guide

Desktop Softphone Guide (Windows Only)

Transfer & Conference Calling (Desktop Softphone)

Mobile Apps

iOS Mobile App Guide

Mobile App (Android)

Mobile App Settings

MORE FEATURES


CallerID

Dynamic Caller ID (User)

This section explains how to change your outbound caller ID automatically based on the number dialed or a feature code.

ACD Controls

ACD Control

ACD Controls let you manage your availability, status, and queue settings to ensure calls reach you at the right time.

Presence Profile

User Profile Presence

Your Profile lets you manage your login details, personal info, and settings linked to your user account.